Retuns

🔄 How to Make a Return

Start or Track Your Return

  • Go to the Returns Portal.

  • Enter your order number and email address.

  • Click NEXT.

📦 Step-by-Step: Single Order Return

Step 1 – Select Items

  • Choose the item(s) you want to return.

  • Select the reason for return.

Step 2 – Choose a Return Shipping Method

United States Returns:

  • Ship It Yourself (Prepaid UPS Label): Print and attach label, then drop at UPS.

  • Drop Off at UPS (QR Code): Show QR code at a participating UPS location.

International Returns:

  • Ship It Yourself (No Prepaid Label): Use a carrier of your choice.

Step 3 – Review Your Return

  • See your Return Summary in local currency.

  • Refunds are issued as a Gift Card in USD.

  • If prompted (U.S. only), pay $4.99 for the label.

Step 4 – Print & Ship

  • Print your packing slip.

  • Pack your item(s) securely and include the slip.

  • Remove old shipping labels before attaching the new one.

  • Drop off your package at UPS or your chosen carrier.

  • Save your tracking number!

📦 Returning Items from Multiple Orders (U.S. Only)

Yes, you can return items from multiple orders together:

  1. Enter the first order number in the portal.

  2. At Step 1, click Check Eligibility.

  3. Enter the second order number.

  4. If eligible, select additional items.

  5. Repeat for other orders.

  6. At Step 4, your single label/QR code covers all items.

⚠️ Important: International customers must return each order separately.

✅ Packing & Tracking Checklist

  • Include the packing slip.

  • Keep original tags.

  • Only return items you selected in the portal.

  • Seal the package securely.

  • One return per box (do not combine two separate returns).

  • Save your tracking number or receipt until credit is issued.

❓ Label, Packing & Returns FAQ

Why is there a $4.99 fee?

  • Covers discounted UPS shipping & processing.

Is the label fee refundable?

  • ❌ No, label fees are non-refundable.

Forgot an item?

  • Labels can’t be edited. Start a new return.

Can I switch from QR code to printed label?

  • ❌ No, you must create a new return.

Can I reuse or edit a label?

  • ❌ No, each label is linked to specific items/orders.

How long is my label valid?

  • For a limited time — return as soon as possible.

What if I don’t include a packing slip?

  • Your return will still be processed, but may be delayed.

Lost your slip or label?

  • Reprint them anytime from the Returns Portal.

Will I get notified when my return is received?

  • ❌ No, but you can:

    • Track U.S. prepaid/QR returns in the portal.

    • Track international/self-ship returns with your carrier.

  • ✅ You’ll get an email once your Gift Card credit is issued.